← back to rankingEBAY · eBay Inc.
Specialty Retail · mkt cap $48.3B · calls: Q1 FY2026 vs Q4 FY2025
61.0 conviction · conf-adj 61
conf 3/10 Opus+GPT ✓ agree
enthusiasm:30.0 · trend:8 · quantifies:0 · impact:0 · under_radar:0 · credibility:12 · business_impact:8 · disruption:-6 · commitment:6 · confirmation:3
Enthusiasm latest 10 / prev 9 (rising)
eBay’s AI thesis is that proprietary models, product knowledge graph and marketplace data are reducing seller friction, improving buyer discovery, raising ad yield and extending category-specific trust tools. Credibility improved in Q1 FY2026 because management repeated prior magical-listing KPIs, added buyer-search and marketing-engagement metrics, and explicitly linked AI to accelerated GMV. Bottom-line evidence is weaker than topline evidence: management cited efficiencies and operating-profit benefit, but provided few hard cost or margin figures.
GROUNDED NEXT-FY IMPACT vs CONSENSUS
Grounded on actual base — revenue $11.1B · net income $2.0B · net margin 18.3% · diluted EPS 4.34
These are next-fiscal-year annual uplift estimates, not next-quarter numbers.
Aggregate next-FY est. rev uplift: % · next-FY EPS uplift: % · vs analysts: unclear · priced in: high (model's call-read: medium; verdict above is the hard-data one used for ranking) · confidence: 3/10
| Claim | Figure | Arithmetic | Next-FY Rev % | Next-FY EPS % |
|---|
Card scanning 30M cumulative scans engagement · soft | 30 million cumulative scans | Usage count; no disclosed scan monetization, trading-card GMV, take-rate, or revenue per scan, so 30M scans cannot be converted to eBay revenue against the $11.1B base. | | |
Card scanning expanded to top-5 CCG genres other · soft | top 5 collectible card game genres | Coverage/scope breadth, not a revenue or cost figure; no disclosed CCG GMV/revenue base. | | |
Casual fashion listers +mid-teens YoY engagement · soft | ~15% (mid-teens) YoY listers | % on a lister COUNT; fashion lister count and revenue/GMV per lister undisclosed, so cannot translate to revenue or EPS. | | |
Magical listing (Q1 FY26): +>50% new listing creation rate engagement · soft | >50% creation rate | Operational rate; affected lister base and revenue/GMV per incremental listing undisclosed. 500M AI-created listings is an activity count, not a revenue base. | | |
Magical listing (Q1 FY26): double-digit % sold items & GMV/lister engagement · soft | double-digit % GMV/lister | GMV (not eBay revenue) per lister; no lister count, take-rate, or $ base disclosed to convert. Closest to a real rev driver but unanchored. | | |
Agentic/AI-refined search: ~50% more search engagement engagement · soft | ~50% engagement | Beta-session engagement; beta session share and revenue per search session undisclosed. | | |
AI search refinements: double-digit % purchase behavior engagement · soft | double-digit % purchases | Beta sessions only; session adoption and base revenue undisclosed. | | |
500M AI-created listings other · soft | 500 million listings | Scale/activity count; no disclosed revenue per listing, sell-through, GMV, or take-rate. | | |
Magical listing CSAT 95% other · soft | 95% | Quality metric; no disclosed retention, conversion, or revenue sensitivity. | | |
Magical listing: 50% more listings/lister engagement · soft | 50% more listings/lister | Engagement; lister count, sell-through, GMV/listing, and take-rate/revenue base undisclosed. | | |
AI subject line: 40% more engagement engagement · soft | 40% engagement | Marketing engagement metric; marketing-attributed revenue base and conversion to GMV/revenue undisclosed. | | |
Card models trained on 40M+ samples other · soft | over 40 million samples | Model training input scale, non-financial. | | |
15M+ cards scanned since Nov launch (Q4 FY25) engagement · soft | over 15 million cards | Usage count; no disclosed scan monetization, listing conversion, card GMV, or take-rate. | | |
Magical listing: >1/4 decrease in avg listing time productivity · soft | >25% less listing time | SELLER-side (third-party) time saving, not an eBay opex/FTE saving, so no after-tax saving flows to eBay EPS (saving_$ * 0.79 = n/a). Lifts capacity/supply but unquantified in $. | | |
Magical listing (Q4 FY25): >50% new listing creation rate engagement · soft | >50% creation rate | Same operational rate; affected lister base and revenue/GMV per listing undisclosed. | | |
Magical listing (Q4 FY25): double-digit % sold items & GMV/lister engagement · soft | double-digit % GMV/lister | GMV %; no eBay revenue $ base, lister count, or take-rate disclosed. | | |
Magical listing (Q4 FY25): CSAT >95% other · soft | >95% | Quality metric, non-financial. | | |
Assumptions: Financial base: revenue ~$11.1B, net income ~$2.031B, net margin ~18.3%. Default incremental net margin = 18.3% and tax rate = 21% would apply IF any claim disclosed a dollar revenue or saving base — none does. eBay quantifies AI only in usage counts (scans, listings, samples) and engagement/GMV PERCENTAGES with no dollar revenue base, no take-rate, and no lister-count denominator, so none can be converted to eBay revenue $. GMV is gross merchandise volume, not eBay revenue (eBay books an undisclosed take-rate). All claims are adopter-side marketplace product/seller-tool improvements; zero supplier-side AI-compute/chip/infra revenue. No HARD figure exists per the disclosed-base rule because no required base appears anywhere in the claims.
Top line: Genuinely unquantifiable from disclosure. The economically relevant claims — double-digit GMV-per-lister, +mid-teens fashion listers, +50% listings/lister, ~50% search engagement -> double-digit purchase lift — point toward incremental GMV/revenue, but eBay disclosed no dollar base, no take-rate, and no affected-lister count, so any revenue uplift % would be invented.
Bottom line: No bottom-line figure derivable. The >25% listing-time reduction is a SELLER productivity gain, not an eBay opex/headcount saving, so there is no after-tax saving to flow to EPS (saving_$ * 0.79 = n/a). Engagement/GMV gains could modestly lift revenue and thus EPS, but with no anchored $ base the net-margin/tax conversion is moot. Net: directionally positive but unquantified.
[impact n/m (all claims soft/unanchored)] Consensus already bakes in solid growth: FY2026 revenue $12.17B is +9.6% over the $11.1B base, EPS $4.34 -> $6.11 is +40.9%, net income +36.6%; FY2027 revenue +15.4% vs 2025. eBay's AI claims are exactly the kind of incremental engagement/listing-supply improvements that feed this curve, but management quantified none of them in dollars, so there is no anchored figure that can be shown to exceed (or fall short of) that trajectory. With nothing measurable above consensus, the disclosed AI impact reads as roughly consistent with what is already modeled — neither a demonstrable beat nor a miss.
MODEL CONSENSUS (impact)
Opus+GPT ✓ agree
X and Y fully agree: every claim is adopter-side, unanchored (no $ base, take-rate, or denominator), soft=true, all pcts null. No supplier-side revenue. Merged claim list and assumptions.
| Field | Opus 4.8 | GPT-5.5 |
|---|
| Rev uplift % | – | – |
| EPS uplift % | – | – |
| Priced in | medium | medium |
| vs analysts | unclear | unclear |
| Confidence | 3 | 3 |
| Top line | Genuinely unquantifiable from disclosure. The economically relevant claims — double-digit GMV-per-lister, +mid-teens fashion listers, +50% listings/lister, ~50% search engagement -> double-digit purchase lift — point toward incremental GMV/revenue, but eBay disclosed no dollar base, no take-rate, and no affected-lister count, so any revenue uplift % would be invented. Net-margin/tax conversion is moot with no anchored revenue or saving figure. | Management reports strong adopter-side activity metrics, including 500M AI-created listings, >50% listing-creation-rate uplift, 50% more listings per lister, and ~50% more search engagement, but none includes the affected revenue/GMV base or take-rate needed to compute incremental revenue versus the $11.1B current revenue base. |
| Bottom line | No bottom-line figure derivable. The >25% listing-time reduction is a SELLER productivity gain, not an eBay opex/headcount saving, so there is no after-tax saving to flow to EPS (saving_$ * 0.79 = n/a). Engagement gains could modestly lift revenue and thus EPS, but with net_income positive ($2.031B) and no anchored dollar, est_eps_uplift_pct stays null. | No hard bottom-line impact is computable. The only productivity-style claim is >25% lower average listing time, but that appears to save seller time rather than eBay opex; no internal cost base is disclosed to calculate after-tax savings versus $2.031B net income. |
| Reasoning | Consensus already bakes in solid growth: FY2026 revenue $12.17B is +9.6% over the $11.1B base, EPS $4.34 -> $6.11 is +40.9%, net income +36.6%; FY2027 revenue +15.4% vs 2025. eBay's AI claims are exactly the kind of incremental engagement/listing-supply improvements that feed this curve, but management quantified none of them in dollars, so there is no anchored figure that can be shown to exceed (or fall short of) that trajectory. With nothing measurable above consensus, the disclosed AI impact reads as roughly consistent with what is already modeled — neither a demonstrable beat nor a miss. | Consensus revenue rises from $11.1B current revenue to $12.165B in 2026, a $1.065B increase, or 9.60%. Consensus net income rises from $2.031B to $2.775B, a $744.0M increase, or 36.63%; EPS rises from $4.34 to $6.114, or 40.88%. Because the AI claims lack anchored revenue or cost bases, the math cannot show whether AI adds uplift above that consensus trajectory. |
Rows highlighted where the two models disagreed.
QUANTIFICATIONS
AI-powered card scanning cumulative scans: 30 million cumulative scans (Q1 FY2026, topline)
“To further support our trading card enthusiast, we continue to enhance our AI-powered card scanning feature, which recently surpassed 30 million cumulative scans.”
AI-powered card scanning genre expansion: top 5 collectible card game genres (Q1 FY2026, topline)
“In Q1, we expanded the card scanning feature beyond sports to cover our top 5 collectible card game genres including Pokemon, Magic: The Gathering and One Piece.”
Casual fashion listers attributed to AI listing tools: mid-teens year-over-year increase (Q1 FY2026, topline)
“Our AI tools like the latest generation of magic listing experience are making it dramatically simpler for sellers to list pre-loved fashion items on eBay, helping drive a mid-teens year-over-year increase in casual fashion listers in Q1.”
New listing creation rate from magical listing: greater than 50% increase (U.S. rollout, reported Q1 FY2026, topline)
“The U.S. rollout of this experience has been one of the most impactful launches we've had in years as it has driven a greater than 50% increase in new listing creation rate double-digit percentage increases in sold items and GMV per lister, stronger retention and a material increase in estimated customer lifetime value for these sellers.”
Sold items and GMV per lister from magical listing: double-digit percentage increases (U.S. rollout, reported Q1 FY2026, topline)
“The U.S. rollout of this experience has been one of the most impactful launches we've had in years as it has driven a greater than 50% increase in new listing creation rate double-digit percentage increases in sold items and GMV per lister, stronger retention and a material increase in estimated customer lifetime value for these sellers.”
Search engagement from AI-powered refinements: approximately 50% more search engagement (agentic search beta, reported Q1 FY2026, topline)
“While still early, we have observed some encouraging learnings from this beta as we're seeing approximately 50% more search engagement in sessions utilizing AI-powered refinements, which is ultimately translating into double-digit percentage increases in purchase behavior.”
Purchase behavior from AI-powered refinements: double-digit percentage increases (agentic search beta, reported Q1 FY2026, topline)
“While still early, we have observed some encouraging learnings from this beta as we're seeing approximately 50% more search engagement in sessions utilizing AI-powered refinements, which is ultimately translating into double-digit percentage increases in purchase behavior.”
AI-created listings: 500 million listings (reported Q1 FY2026, topline)
“What we're seeing as we roll out things like magical listing, and we're using AI for listings, which is now up to 500 million listings is we're seeing more listings per lister, great seller metrics because of our ability to kind of unlock all that inventory.”
Magical listing customer satisfaction: 95% (reported Q1 FY2026, topline)
“I mean it's got a customer satisfaction of 95%.”
Listings per lister from magical listing: 50% more listings per lister (reported Q1 FY2026, topline)
“We're seeing 50% more listings per lister and more engagement.”
Marketing engagement from AI-written subject line: 40% more engagement (reported Q1 FY2026, topline)
“So AI had kind of written this really compelling subject line and things like that, we're seeing numbers like 40% more engagement.”
AI-powered card scanning model training set: over 40 million card samples (Q4 FY2025, topline)
“In Q4, we launched early access to a new AI-powered card scanning experience powered by a set of proprietary models trained on over 40 million card samples.”
AI-powered card scans: over 15 million cards (since November launch, reported Q4 FY2025, topline)
“Since we launched this beta feature in November, feedback has been overwhelmingly positive, and trading card enthusiasts have already scanned over 15 million cards to instantly identify and value their assets.”
Average listing time from magical listing: more than 1/4 decrease (Q4 FY2025 U.S. default rollout, both)
“After making this the default listing experience for all new and reactivated listers on iOS and Android in the U.S., we have seen a more than 1/4 decrease in average listing time and greater than 50% increase in new listing creation rate, double-digit percentage increases in sold items and GMV per lister and customer satisfaction exceeding 95%.”
New listing creation rate from magical listing: greater than 50% increase (Q4 FY2025 U.S. default rollout, topline)
“After making this the default listing experience for all new and reactivated listers on iOS and Android in the U.S., we have seen a more than 1/4 decrease in average listing time and greater than 50% increase in new listing creation rate, double-digit percentage increases in sold items and GMV per lister and customer satisfaction exceeding 95%.”
Sold items and GMV per lister from magical listing: double-digit percentage increases (Q4 FY2025 U.S. default rollout, topline)
“After making this the default listing experience for all new and reactivated listers on iOS and Android in the U.S., we have seen a more than 1/4 decrease in average listing time and greater than 50% increase in new listing creation rate, double-digit percentage increases in sold items and GMV per lister and customer satisfaction exceeding 95%.”
Customer satisfaction from magical listing: exceeding 95% (Q4 FY2025 U.S. default rollout, topline)
“After making this the default listing experience for all new and reactivated listers on iOS and Android in the U.S., we have seen a more than 1/4 decrease in average listing time and greater than 50% increase in new listing creation rate, double-digit percentage increases in sold items and GMV per lister and customer satisfaction exceeding 95%.”
PAST (realized)
- Q4 FY2025, Jamie Iannone: "Since we launched this beta feature in November, feedback has been overwhelmingly positive, and trading card enthusiasts have already scanned over 15 million cards to instantly identify and value their assets."
- Q4 FY2025, Jamie Iannone: "After making this the default listing experience for all new and reactivated listers on iOS and Android in the U.S., we have seen a more than 1/4 decrease in average listing time and greater than 50% increase in new listing creation rate, double-digit percentage increases in sold items and GMV per lister and customer satisfaction exceeding 95%."
- Q1 FY2026, Jamie Iannone: "The U.S. rollout of this experience has been one of the most impactful launches we've had in years as it has driven a greater than 50% increase in new listing creation rate double-digit percentage increases in sold items and GMV per lister, stronger retention and a material increase in estimated customer lifetime value for these sellers."
- Q1 FY2026, Jamie Iannone: "But what we've seen there is higher engagement and increased purchase behavior off of that early test."
CURRENT (now)
- Q1 FY2026, Jamie Iannone: "We continue to leverage our AI capabilities to reimagine core experiences across the marketplace."
- Q1 FY2026, Jamie Iannone: "We're increasingly embedding AI in the foundational elements of our marketplace to remove friction, unlock supply at scale and deliver more personalized and relevant products to our customers."
- Q1 FY2026, Jamie Iannone: "We're now leveraging AI in our advertising products to increase the yield on the same type of placements while giving sellers a really good kind of ROAs continuing to give sellers are really good ROAs on that."
- Q1 FY2026, Jamie Iannone: "What we're seeing as we roll out things like magical listing, and we're using AI for listings, which is now up to 500 million listings is we're seeing more listings per lister, great seller metrics because of our ability to kind of unlock all that inventory."
FORWARD (guidance)
- Q4 FY2025, Jamie Iannone: "We plan to scale agentic search to more users throughout 2026, laying the groundwork for an even more personalized shopping journey for our customers."
- Q4 FY2025, Jamie Iannone: "This foundation enables us to further raise the bar for innovation, unlock our decades of proprietary data and deliver hyperpersonalized agentic experiences that anticipate our customers' needs and drive tangible value for our business."
- Q1 FY2026, Jamie Iannone: "Based on these compelling results, in the U.S. market, we began expanding this experience to new and reactivated listers in Germany in April, where early AB tests are showing directionally similar uplift on key seller KPIs as the U.S. launch which gives us confidence to extend this experience to more countries and seller segments in the coming months."
- Q1 FY2026, Jamie Iannone: "So we're going to continue to bring the latest agentic technologies to eBay to make it easier for sellers to list and for buyers to find the things they love."
TRACK RECORD — PROMISE vs DELIVERY
72/100 track record delivers 6 calls reviewed
eBay's AI commitments are framed as milestone-based product rollouts (agentic search into core search, magical listing to more markets, card-scanning expansion) rather than hard dollar targets, and they have consistently shipped them on the stated timeframe with quantified follow-through; the only unresolved item is the multi-quarter 2026 agentic-search scale-up that is still too early to judge.
Q3 FY2025: bring agentic capabilities into the core search experience 'over the coming quarters' — promised Q3 FY2025
delivered Delivered on schedule — by Q4 FY2025 they began rolling out agentic search to a subset of U.S. mobile traffic in December.
Q4 FY2025: bring the new AI-native magical listing experience 'to more countries and seller cohorts over the coming months' — promised Q4 FY2025
delivered Delivered — Q1 FY2026 expanded the experience to Germany in April with early A/B tests showing directionally similar uplift to the U.S. launch.
Q4 FY2025: scale agentic (conversational) search 'to more users throughout 2026' — promised Q4 FY2025
too-early On track but not complete — Q1 FY2026 still a beta showing ~50% more search engagement and double-digit lift in purchase behavior; full 2026 rollout timeframe not yet elapsed.
Q4 FY2025: AI card-scanning (trained on 40M samples) with 15M cards scanned since November launch, to be expanded — promised Q4 FY2025
delivered Delivered/accelerated — Q1 FY2026 surpassed 30M cumulative scans and expanded coverage beyond sports to the top 5 collectible card game genres.
Q4 FY2025: new AI-native magical listing made the default for new/reactivated U.S. listers, targeting sustained >50% listing-creation-rate lift — promised Q4 FY2025
delivered Sustained — Q1 FY2026 reconfirmed the >50% creation-rate lift plus stronger retention, higher seller lifetime value and a mid-teens rise in casual fashion listers.
PRICED-IN (REFINED)
HIGH (already in)Est. revisions rising · Fwd P/E 19.9 · EV/Sales 4.5x
AI claim maps to Marketplaces, Advertising Revenues
Estimate revisions look rising: price targets have moved up from lastYearAvg 101.76 to lastQuarterAvg 109.5 to lastMonthAvg 114.5, while forward revenue and EPS estimates show continued growth despite ratings being mostly stable. Valuation is rich for a mature marketplace retailer at 19.9x forward EPS and about 4.5x EV/Sales. AI upside would most plausibly flow through Marketplaces via search, recommendations, trust and seller tools, and Advertising Revenues via targeting and yield. Rising estimates plus a rich valuation mean the market has likely already reflected much of the AI-driven upside.
COVERAGE — ENTHUSIASM TRAJECTORY + CATALYSTS
8Q4 FY20248Q1 FY20259Q2 FY20258Q3 FY20259Q4 FY20259Q1 FY2026
AI enthusiasm across 6 calls — trend ↗ rising
AI moved from broad platform/tool launches to measurable, scaled drivers across listing, marketing, discovery, fitment and collectibles engagement.
RECENT AI CATALYSTS & NEWS
BUSINESS IMPACT - QUALITATIVE MATERIALITY
8/10 qualitative impact material near-term · mixed evidence
Where AI matters: seller listing, buyer discovery, ads yield
eBay has deployed AI into core marketplace workflows at scale: magical listing is tied to >50% higher new listing creation, double-digit sold-item/GMV-per-lister lifts, 500M AI-created listings, and agentic search beta shows ~50% higher search engagement. The skepticism is that these are KPI uplifts without disclosed affected user bases, revenue dollars, take-rate math, or EPS conversion, so this is material but not provably transformational.
Caveats: AI KPIs are mostly activity or engagement metrics, not dollar revenue or margin proof; Agentic shopping interfaces could bypass eBay search and weaken promoted-listing economics; Seller-side automation may make cross-listing easier and reduce eBay exclusivity; Quality, fraud, counterfeit and hallucinated listing risks could rise with automated listing creation
AI DISRUPTION / CANNIBALIZATION RISK two-sided · 4/10
AI is more additive than destructive for eBay because marketplace liquidity, payments, trust, authentication and seller/buyer networks remain hard to replicate. The threat is that AI shopping agents and seller automation could shift discovery away from eBay-owned search, commoditize listing tools, and make multi-homing easier, pressuring ad yield and traffic control.
OPTIONS / MARKET STRUCTURE
option liquidity: good
proxy inputs — dollar-ADV $620M · beta 1.385 · px $108.88
source: proxy (no options chain on FMP)
FMP /stable/ exposes no options-chain endpoint on this key, so ATM IV, bid-ask spread and open interest are unavailable. Liquidity below is a PROXY from dollar-ADV, beta and price level (a stand-in for option depth), not measured option-market data.
CONFIRMATION — INSIDERS · 13F · LANGUAGE
Mixed — insiders selling, institutions adding, management language 8/10 committed.
INSIDERS selling 35 open-market sell(s) vs 0 buy(s) — net distribution
INSTITUTIONS (13F) adding as of 2026-03-31: 167 new / 149 closed positions; 600 increased / 447 reduced; institutional ownership +0.82pp; +17 net 13F holders
MGMT LANGUAGE 8/10 committed AI language is concrete and owned, with product rollouts and KPI impact; only lightly hedged around newer international tests.
commit “this experience has been one of the most impactful launches we've had in years”
commit “it has driven a greater than 50% increase in new listing creation rate”
commit “recently surpassed 30 million cumulative scans”
VERBATIM AI QUOTES
“To further support our trading card enthusiast, we continue to enhance our AI-powered card scanning feature, which recently surpassed 30 million cumulative scans.”
— Jamie Iannone, Q1 FY2026
“Our AI tools like the latest generation of magic listing experience are making it dramatically simpler for sellers to list pre-loved fashion items on eBay, helping drive a mid-teens year-over-year increase in casual fashion listers in Q1.”
— Jamie Iannone, Q1 FY2026
“We continue to leverage our AI capabilities to reimagine core experiences across the marketplace.”
— Jamie Iannone, Q1 FY2026
“For sellers, the latest generation of our magical listing experience uses our proprietary models, product knowledge graph and 30 years of marketplace data to do much of the hard work of creating a listing from guiding sellers on which photos to take to generating key details like titles, categories, item specifics and pricing.”
— Jamie Iannone, Q1 FY2026
“The U.S. rollout of this experience has been one of the most impactful launches we've had in years as it has driven a greater than 50% increase in new listing creation rate double-digit percentage increases in sold items and GMV per lister, stronger retention and a material increase in estimated customer lifetime value for these sellers.”
— Jamie Iannone, Q1 FY2026
“For buyers, our genetic search beta is creating a more intuitive and conversational way to shop by allowing customers to refine results through natural language and a multi-turn dialogue much like working with a personal shopper that understands their sizes, styles and brand preferences.”
— Jamie Iannone, Q1 FY2026
“While still early, we have observed some encouraging learnings from this beta as we're seeing approximately 50% more search engagement in sessions utilizing AI-powered refinements, which is ultimately translating into double-digit percentage increases in purchase behavior.”
— Jamie Iannone, Q1 FY2026
“These innovations are just 2 examples of our transition to an AI-native marketplace.”
— Jamie Iannone, Q1 FY2026
“Third, we are progressing from AI-powered optimizations to building fully AI native experiences on eBay.”
— Jamie Iannone, Q1 FY2026
“We're increasingly embedding AI in the foundational elements of our marketplace to remove friction, unlock supply at scale and deliver more personalized and relevant products to our customers.”
— Jamie Iannone, Q1 FY2026
“We're now leveraging AI in our advertising products to increase the yield on the same type of placements while giving sellers a really good kind of ROAs continuing to give sellers are really good ROAs on that.”
— Jamie Iannone, Q1 FY2026
“Look, we see agenetic AI as a real structural tailwind for eBay, and it plays right into our core strengths.”
— Jamie Iannone, Q1 FY2026
“So overall, we see AI as a powerful force multiplier for our business and it's already supporting the accelerated GMV we're seeing today.”
— Jamie Iannone, Q1 FY2026
“Within trading cards, we continue to leverage AI to extend our industry-leading value proposition.”
— Jamie Iannone, Q4 FY2025
“In Q4, we launched early access to a new AI-powered card scanning experience powered by a set of proprietary models trained on over 40 million card samples.”
— Jamie Iannone, Q4 FY2025
“On the build side, we've completely reimagined the selling experience through multiple iterations of our magical listing technology.”
— Jamie Iannone, Q4 FY2025
“We modernized the fashion shopping journey by expanding our AI-powered discovery platform from the U.K. into the U.S., Germany, Australia, Italy and France.”
— Jamie Iannone, Q4 FY2025
“2025 was also a watershed year for horizontal innovation, as our proprietary AI infrastructure enabled us to transition from generative AI pilots to scalable agentic experiences that actively do more of the hard work for our sellers and buyers.”
— Jamie Iannone, Q4 FY2025
“In Q4, we began rolling out the next generation of our magical listing experience, a true breakthrough that move beyond AI-assisted tools to a fully AI-native architecture.”
— Jamie Iannone, Q4 FY2025
“The early results have been powerful.”
— Jamie Iannone, Q4 FY2025
“For buyers, we are redefining discovery through a agentic search, which we started rolling out to a subset of our U.S. mobile traffic in December.”
— Jamie Iannone, Q4 FY2025
“Lastly, I've never been more optimistic about our AI road map as we start 2026, as we build upon the robust technical infrastructure and the foundry of proprietary models that we've developed over the past year.”
— Jamie Iannone, Q4 FY2025
“We demonstrated our ability to accelerate growth invest in our strategic priorities and transform the eBay experience through AI, all while delivering strong bottom line results and healthy capital returns to shareholders.”
— Peggy Alford, Q4 FY2025
ANALYST QUESTIONS ON AI
Q (Q1 FY2026, Nikhil Devnani): As we think about initiatives like live and all the AI product investments you're making now. How do we think about the puts and takes on COGS over the long term for the business? And any offsets that you might have elsewhere productivity gains or otherwise to counter that as well?
A: if you look at live and some of the AI efficiencies that we're seeing, you're going to see some different sort of drivers to gross margin. But all we're seeing is going to benefit both the top line as well as our operating profit dollars as we scale.
Q (Q1 FY2026, Eric Sheridan): When you look out over the next 6 to 12 months, what do you guys see as the critical investments to make to maintain and build momentum around the enthusiast buyer part of your business
A: We're leveraging AI throughout the entire product experience really taking the friction out of the experience, and you're seeing more and more of that with the Agentic search beta that we have going on with the incremental improvements in the new Magic listing.
Q (Q1 FY2026, Eric Sheridan): how are you thinking about marketing changes that you're seeing out there across the social media and the search landscape referencing back to kind of ROI you might be able to get as marketing ramps for you guys relative to innovations that are happening across performance marketing more broadly.
A: What's great is that AI is giving us a ton of new capabilities there, Eric. The ability to create creative at incredibly low cost and build a lot more of a test-and-learn infrastructure is really compelling to see the ROI on things like that, that we're getting.
Q (Q1 FY2026, Bernard McTernan): And then within C2C, is this primarily being driven by magical listings or any other product you would call out?
A: The strength that we're seeing in C2C is coming a lot from a, we're doing some really significant and helpful marketing about magical listing and the value proposition that we have there.
Q (Q1 FY2026, Andrew Boone): And then you guys called out the benefits of AI search. Can you guys just speak to that, where are we in the process of making search just more performant? What are the benefits today? And what should we expect going forward?
A: we're now leveraging AI in our advertising products to increase the yield on the same type of placements while giving sellers a really good kind of ROAs continuing to give sellers are really good ROAs on that.
Q (Q1 FY2026, Unknown Analyst): what are your updated thoughts on agentic commerce and eBay's role in that, particularly as relates to third-party partnerships.
A: Look, we see agenetic AI as a real structural tailwind for eBay, and it plays right into our core strengths.
Q (Q1 FY2026, Unknown Analyst): if we think about maybe the terminal state of agentic commerce, and I think it's more agent to agent base, would that be impacting the ad revenue potential?
A: So overall, we see AI as a powerful force multiplier for our business and it's already supporting the accelerated GMV we're seeing today.
Q (Q1 FY2026, Thomas Champion): could you talk a little bit about head count growth and how you're thinking about that through the year as you incorporate efficiencies from AI?
A: we're able to sort of like maintain that balance and generate more capacity to be able to invest in these areas without pressuring our bottom line.
Q (Q4 FY2025, Colin Sebastian): are you seeing benefits from focus categories and AI tools or other platform initiatives as they do roll out in Europe?
A: the things that are working in the U.S. are working as well internationally. It's just a very different macro environment from what we're seeing in the U.S.
Q (Q4 FY2025, Colin Sebastian): what sort of user behavior changes are you expecting as this rolls out on the buyer side? Does this impact your advertising business and also maybe the architecture for how you're building this out to connect with partners like OpenAI?
A: Look, we feel really well positioned to bring a differentiated experience to agentic commerce which makes us really confident we'll be a long-term beneficiary of this trend.
Q (Q4 FY2025, Shweta Khajuria): how do you see it evolve? And perhaps, is there -- what is your view on eBay's position in agentic commerce as it relates to shoppers perhaps potentially moving to these AI platforms. Is that a positive for you or negative? And are you compelled to partner with them?
A: My first priority has been to build the agentic in-house capability. That's why I talked about agentic search. When I talked about the newest version of magical listing, and we've got an exciting road map coming up.